Privacy policy

De Colores HTV & DTF respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or placing an order.

This Privacy Policy explains what information we may collect, how we use it, and the choices you have regarding your information.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing information
  • Order details
  • Uploaded artwork or design files
  • Messages submitted through contact forms
  • Pickup information
  • Other information necessary to complete your order

We may also automatically collect certain technical information when you visit our website, such as:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Website activity
  • Cookies and similar technologies

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Prepare custom printing or personalization projects
  • Communicate about your order
  • Respond to questions or customer service requests
  • Contact you regarding local pickup
  • Process payments
  • Improve our website and services
  • Prevent fraud or misuse
  • Maintain business and transaction records
  • Comply with legal requirements

Uploaded Artwork and Files

Artwork, logos, photographs, and other files submitted for printing are used to complete your requested order or service.

Customers are responsible for ensuring they have the necessary rights or permission to use any artwork, trademarks, images, or other content they submit.

We do not claim ownership of customer-submitted artwork simply because it is uploaded to our website.

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment system used, De Colores HTV & DTF may not directly store complete credit or debit card information. Payment providers may collect and process your information according to their own privacy policies and security practices.

Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand website traffic
  • Improve the customer experience
  • Measure website performance
  • Support advertising or marketing features when enabled

You may be able to control cookies through your browser settings.

How We Share Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business, including providers that assist with:

  • Website hosting
  • Ecommerce services
  • Payment processing
  • Email communications
  • Analytics
  • Order management
  • Business operations

These providers may only receive the information reasonably necessary to perform their services.

We may also disclose information when required by law, legal process, or to protect our rights, customers, business, or property.

Marketing Communications

If you choose to subscribe to promotional emails or other marketing communications, we may use your contact information to send updates, promotions, product announcements, or other business information.

You may unsubscribe from marketing emails using the unsubscribe option provided in those communications.

Transactional messages related to an existing order may still be sent when necessary.

Data Security

We take reasonable measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Complete transactions
  • Maintain business records
  • Resolve disputes
  • Provide customer support
  • Meet accounting or legal obligations

Third-Party Links

Our website may contain links to third-party websites, including social media platforms.

We are not responsible for the privacy practices, content, or security of third-party websites. Their privacy policies apply when you visit those services.

Children's Privacy

Our website and services are not intended to knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child has been collected improperly, we may take reasonable steps to remove it.

Your Privacy Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

To make a privacy-related request, contact us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website, services, or applicable requirements.

The most current version will be posted on this website.

Contact Us

For questions about this Privacy Policy or how your information is handled, contact:

De Colores HTV & DTF
2003 N Veterans Blvd, Suite 1
San Juan, TX 78589

Phone: 956-258-5510
Email: decoloreshtv@gmail.com

Last updated: September 3, 2026